Terms of service

1. Introductory Provisions

1.1 These terms of service (the "Terms") govern the mutual rights and obligations between StepAtmo s.r.o., Company ID (IČO): 22472711, VAT ID (DIČ): CZ22472711, with its registered office at Korunní 2569/108, Vinohrady, 101 00 Praha 10, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, File No. C 416369 (the "Seller"), and the buyer when concluding purchase contracts through the online store www.stepatmo.cz.

1.2 Seller's contact details: e-mail info@stepatmo.cz, phone +420 777 697 205. The registered office address does not serve as a shop or as an address for sending claimed goods; the complaint procedure is set out in Article 7.

1.3 Where the buyer is a consumer, matters not regulated by these Terms are governed by the Czech Civil Code (Act No. 89/2012 Coll.) and the Czech Consumer Protection Act (Act No. 634/1992 Coll.).

2. Goods and Their Nature

2.1 The Seller offers in particular:

a) apparel and other printed goods made to order — the goods are produced only after the order is placed ("made-to-order goods"); production usually takes 2–5 business days,

b) collectible products (in particular trading card games, e.g. Pokémon TCG) — stocked goods usually dispatched within 2 business days,

c) other stocked goods (e.g. clearance items).

2.2 For collectible products in closed factory packaging (sealed shrink wrap), the Seller states the condition of each individual item, including any cosmetic defects of the packaging, by means of a description and, where applicable, photographs. The condition so described does not constitute a defect within the meaning of Article 7.

3. Order and Conclusion of the Contract

3.1 The buyer orders goods via the shopping cart in the online store. Before submitting the order, the buyer may review and change the entered data.

3.2 The purchase contract is concluded upon delivery of the order confirmation (acceptance of the order) to the buyer's e-mail address. An automatic acknowledgement of receipt of the order does not constitute acceptance unless its content indicates otherwise.

3.3 All prices include VAT and do not include delivery costs, which are displayed in the cart before the order is completed. Selected goods may be subject to the special VAT margin scheme for second-hand goods under Section 90 of the Czech VAT Act; in such a case the invoice does not show VAT separately.

3.4 The Seller reserves the right to cancel an order in the event of an obvious pricing error, stock depletion or unavailability of the goods; the Seller shall inform the buyer without delay and refund any payments already made.

4. Payment Terms

4.1 The buyer may pay the purchase price:

a) online by payment card and express payment methods (Apple Pay, Google Pay) via a secure payment gateway,

b) by bank transfer to the Seller's account — the order is dispatched / sent to production after the payment is credited; if the payment is not credited within 5 business days, the Seller may withdraw from the contract,

c) cash on delivery — a cash-on-delivery fee applies; its amount depends on the chosen delivery method and destination country and is displayed in the cart before the order is completed.

4.2 The goods remain the property of the Seller until the purchase price is paid in full.

5. Delivery Terms

5.1 Goods are delivered by the carriers listed in the cart; delivery methods and prices are displayed in the cart before the order is completed and on the Shipping & Payment page.

5.2 Stocked goods are usually dispatched within 2 business days of the conclusion of the contract (in the case of bank transfer, from the crediting of the payment). Made-to-order goods are sent to production after the conclusion of the contract (in the case of bank transfer, after the payment is credited); production usually takes 2–5 business days, after which the goods are handed over to the carrier.

5.3 If an order contains both made-to-order goods and stocked goods, the items may be delivered in several shipments; delivery costs are charged only once.

5.4 The buyer should check the integrity of the packaging upon receipt. We recommend documenting any visible damage to the shipment and notifying the Seller without undue delay, preferably within 48 hours; this will make the resolution easier.

6. Consumer's Withdrawal from the Contract

6.1 A consumer has the right to withdraw from a distance contract within 14 days of receipt of the goods (where several items are delivered separately, from receipt of the last item), without giving any reason. The easiest way is to request a return in the customer account at www.stepatmo.cz (Orders → Request return); withdrawal may also be sent to info@stepatmo.cz or made using the model withdrawal form.

6.2 The consumer shall send the goods back within the same period to the address communicated by the Seller during the processing of the withdrawal. The cost of returning the goods is borne by the consumer.

6.3 The Seller shall refund the received payments, including delivery costs (in the amount of the cheapest delivery method offered), within 14 days of the withdrawal, but not before receiving the returned goods or proof of their dispatch.

6.4 Liability for diminished value of the goods: In accordance with Section 1833 of the Czech Civil Code, the consumer is liable for any diminution in the value of the goods resulting from handling the goods beyond what is necessary to become acquainted with their nature, characteristics and functionality. In particular:

a) for collectible products in sealed factory shrink wrap, breaking the seal constitutes a substantial diminution of the value of the goods; the refunded amount will be reduced accordingly, potentially by the greater part of the price,

b) for products with random contents (e.g. booster packs), the value of the goods is consumed by opening them; where an opened product with random contents is returned, the diminution in value amounts to up to 100% of the price,

c) apparel must not have its labels removed and must not show signs of use or washing beyond trying it on.

6.5 The consumer may not withdraw from the contracts listed in Section 1837 of the Czech Civil Code, in particular contracts for the supply of goods made to the consumer's specifications or adapted to the consumer's personal needs.

7. Rights Arising from Defective Performance (Complaints)

7.1 The buyer may claim a defect that becomes apparent in the goods within two years of receipt. Rights arising from defective performance are governed by Sections 2099 et seq. and, in the case of consumers, Sections 2165 et seq. of the Czech Civil Code.

7.2 The following do not constitute a defect: wear and tear caused by ordinary use, damage caused by the buyer, or the condition of the goods (including packaging defects of collectible products) that was described in the offer and of which the buyer was aware before the purchase (Article 2.2).

7.3 Complaints shall be made by e-mail to info@stepatmo.cz, including a description of the defect, photo documentation and the order number; the Seller will communicate the next steps, including the address for sending the goods. The Seller will issue a confirmation of the complaint.

7.4 Complaints, including the removal of the defect, will be settled without undue delay, no later than 30 days after they are made, unless the parties agree on a longer period.

8. Out-of-Court Dispute Resolution

8.1 The body competent for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 796/44, 110 00 Praha 1, Czech Republic, www.coi.cz (ADR platform: adr.coi.cz).

8.2 Consumers may also use the online dispute resolution platform established by the European Commission at ec.europa.eu/consumers/odr.

9. Personal Data Protection

9.1 Information on the processing of personal data is provided in a separate Privacy Policy available at https://www.stepatmo.cz/policies/privacy-policy.

10. Final Provisions

10.1 Legal relations are governed by the laws of the Czech Republic. This is without prejudice to the consumer's rights under the mandatory provisions of the law of the country of the consumer's habitual residence.

10.2 The Seller is not bound by any codes of conduct in relation to the buyer.

10.3 The Seller may amend or supplement the wording of these Terms; rights and obligations arising while the previous wording was in effect remain unaffected.

10.4 These Terms are a translation of the Czech terms of service. In the event of any discrepancy between the language versions, the Czech version shall prevail.

10.5 These Terms take effect on 1 August 2026.